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FAQ

Do you have any questions? find your question here or ask us.

Do you offer the actual embroidery or only provide digitizing service?

Digit-it provides digitizing facilities for embroidery only. This means that we take your concept and digitize it in a special format such as (DST, PES, etc.) and then send it back to you via email.

Do I just need to apply a high definition digitization image?

The better you submitted a photo, the better the final design. What we need is for the image to be nice and the colors of the image to be divided should be apparent.

What embroidery digitizing file formats do you offer?

We can provide you with your file in Wilcom Software(*.EMB), Deco, Brother, Babylock (*.PES), Tajima (*.DST), Artista Design V1.0 (*.ART), Pfaff (*.KSM), Barudan (*.T03), Compucon (*.XXX), Happy (*.TAP), Barudan (*.U??), Hiraoka VEP(*.VEP), Wilcom Plauen(*.T10), Zangs (*.T04), Janome/Elna/Kenmore (*.JEF), Toyota (*.10O), Wilcom Saurer(*.T15), Explorations Projects (*.ART42), Hiraoka DAT(*.DAT), Janome/Elna/Kenmore (*.SEW), Melco (*.EXP), ZSK (*.T05), Pfaff (*.PCD), Melco (*.CND), Wilcom ESL , (*.ESL), ZSK TC(*.Z??), Wilcom ESS (*.ESS), ZSK (*.DSZ), Pfaff (*.PCS), Husqvarna/Viking (*.HUS), Artista Design V3.0 (*.ART), Deco, Brother, Babylock (*.PEC), Pfaff (*.PCQ), Barudan (*.DSB), Artista Design V2.0 (*.ART), Poem, Huskygram, Singer (*.CSD), Explorations Templates (*.AMT42), Tajima (*.T01), Time and Space MJD(*.MJD), Saurer SLC(*.SAS), Artista Design V4.0 (*.ART). formats according to your requirement.

What is the processing time for digitisation of a single design?

Our team will seek to complete it before the deadline but for the sake of good and optimal performance in design. We ‘re holding it for usually 4 hours.

What file formats do you use to support vector artwork?

EPS, AI – Adobe Illustrator, BMP – Bitmap, CDR – CorelDraw, DWG – AutoCad Drawing (vector), DXF – AutoCad Interchange File, EMF – Enhanced Metafile, EPS – Encapsulated Postscript, GIF – Compuserve (raster),JPEG – Joint Photographic Experts Group, PCT – Macintosh PICT, PDF – PDFs can derive either from vector or raster files, PNG – Portable Network Graphics Bitmap, PSD – Adobe Photoshop, SCT – Scitex CT, SVG – Scalable Vector Graphics, SWF – Macromedia Flash, TGA – Targa, TIFF – Tag Image File Format, WMF – Windows Metafile formats. If you need your artwork in some other format, please let us know when you request quotes or order estimates.

Is my design 100% copyright?

Sure, no-one shares the images you provide for digitalization or vector art services.

Do you sell embroidered products, too?

No, we ‘re actually selling digitized embroidery files that have been manually digitized. They ‘re not real goods or patches. You need an embroidery machine to use those designs.

Are the price estimates given free of charge for any digitization of the embroidery or vector conversion?

Indeed, you can easily get an estimate of your order without any discount. You can fill in our quotation form or just send us an email to digitize@digit-it.com with information such as your artwork and more specifics (size, colors, the format required, etc.) for digitizing and vector art, just the artwork, and format you need, and we’ll get back to you within 3-4 hours with the correct quotation.

How am I going to give you my cost estimate design to digitize the embroidery?

You can upload the template to the quotation form. You can also send them directly to www.digit-it.com.

What kind of file formats are acceptable in the quotation form?

You can send the files to.jpg,.bmp,.gif,.tif,.jif,.cdr, eps, ai, or.pdf in our quotation form.

Where do I mention the file format to which I want to digitize my artwork?

In the Special Instructions category of Estimate Forms, you can conveniently include all the information you want to share about your order.

Do you guys offer special discounts on bulk orders?

Yes, we offer discounts on bulk orders if you are a reseller or an individual and you place more than 5 orders in a single day.

How do I make payment for my digitization orders?

We have payment methods that are simple, fast and secure. Payment can be made via PayPal and credit cards.

Is the information on my payment secure?

Yes, of course, we use fast and secure forms of payment to keep payment details confidential.

Do you have customer support for phone consultation?

Yes, we provide 24/7 telephone support to our customers at +1-231-821-5515 or just email us at digitize@digit-it.com.

Do you work on weekends and public holidays?

Yes, we provide customers with our vector artwork and digitizing services on public holidays and weekends on request.

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